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FAQs
How does the Perenio Smoke Sensor work?

The Smoke Sensor detects visible smoke particles at the flameless stage and transmits a corresponding alarm to the Perenio® Control Gateway, as well as emits a loud signal.

Where and how shall I install the Smoke Sensor?

A Smoke Sensor is recommended to be installed in all rooms (apartment/house). When the room length exceeds 9 meters, it is recommended to install two Smoke Sensors. As a rule, the sensor shall be mounted on the ceiling using 3M Tape or screws (at a distance of at least 30 cm from lamps and decorations, as well as at a distance of at least 15 cm from walls and corners). Avoid installing the Sensor in the kitchen, garage, boiler room, etc., as they are subject to accumulation of combustion products.
Do not install the Sensor in rooms with high level of humidity, insects, dust and/or grease, as well as near air conditioners, ceiling fans and extract systems, including heaters and fluorescent lamps.

How to connect the Smoke Sensor to the Control Gateway in the Mobile App?

To connect the Sensor to the Control Gateway, you shall login to your Perenio Smart account and follow below steps:

  • Click on the icon in the upper right corner of the “Devices” tab and select “Add new device”. Then, click on the “Sensors” button in the list;
  • Select the Control Gateway to which the Sensor should be connected;
  • Wait until the process of searching for Sensors starts, then press and hold the reset button until the LED flashes. Wait until it stops flashing, and repeat this step (pressing the reset button) again;
  • After successfully connecting the Sensor to the Control Gateway, enter its name and select the room.

How to check the Smoke Sensor?

To check operation of the Smoke Sensor, it is necessary to press the Test Button in order for the signal to be emitted.

What is in the scope of supply of the Smoke Sensor?

The scope of supply includes the Smoke Sensor (battery incl.), the reset pin, screws with dowels, the 3M Tape, the QSG and the Warranty Card.

Will the Smoke Sensor work without connecting to the Control Gateway?

Yes, the Smoke Sensor can be operated autonomously (without connecting to the Control Gateway). But in order to receive notifications on a smartphone, it is necessary to connect it to the Control Gateway first.

Is the Smoke Sensor sensitive to cigarette smoke?

Under normal operating conditions, e.g. when the Smoke Sensor is installed on a ceiling in a room where a person smokes, it will not send alarms since concentration of visible smoke particles is too low to trigger the Sensor.

What is the replacement time for the battery that comes with the Smoke Sensor?

The Smoke Sensor can operate on a single battery for up to 36 months.

Do I need to periodically check my Smoke Sensor?

Yes, it is recommended to test the Smoke Sensor's alarm at least once a week.

How to turn off the siren in the Smoke Sensor after it's triggered?

The following two ways are possible:

  1. In the case of false alarms, the signal will be automatically turned off in 10 seconds after being triggered.
  2. In the case of fire, the signal will be turned off only after removal of the fire source.
Why can't I connect the sensor to the Control Gateway?

Possible reasons are as follows:

  • The Control Gateway is not activated in the Perenio Smart Mobile App or is not connected to the power supply;
  • The Sensor is already connected to another Control Gateway;
  • The Sensor battery level is too low;
  • The Sensor is located at a distance of more than 4.5 meters from the Control Gateway;
  • The Control Gateway is not connected to the network: Check the power supply;
  • A third-party sensor is connected that does not support a valid ZigBee Protocol.
Is the Smoke Sensor sensitive to gases and vapor?

The Smoke Sensor is NOT designed to detect gas, flames and high temperatures, as well as to extinguish fire. It is not recommended to install it in areas with a high vapor content since false alarms are possible.

Can the connected sensor be moved to another room?

Yes, of course. There are several options for correct relocation of the device, namely:

1. Install the Sensor in another Room (The Sensor will remain connected to the same Control Gateway) as follows:

  • Move the Sensor to another room and make sure it is at an allowable distance from the Control Gateway;
  • Install the Sensor in a new room;
  • Change the Room in Sensor settings in the User Account.

2. Install the Sensor in another Room/Location (The Sensor will be connected to another Control Gateway):

  • Sign in to the Perenio Smart app and select the Location where the Sensor is activated;
  • In the ‘Devices’ tab, select the required Sensor from the list and click on the Settings icon;
  • In the pop-up window, choose ‘Disconnect device’;
  • Move the Sensor to another room and make sure it is at an allowable distance from the Control Gateway;
  • Install the Sensor in a new room;
  • Reconnect the Sensor to the Control Gateway through the Perenio Smart application.
If the sensor is already connected to the Control Gateway, can I somehow disconnect it?

Yes, you can disconnect the Sensor from the Control Gateway manually or in the Sensor settings in the application. In the first case, press and hold the reset button on the sensor until the LED flashes (It generally takes up to 5 seconds). To check that the Sensor was disconnected, you should update the list in the “Devices” tab (Pull the screen down until the progress icon appears and the data is updated). If the Sensor is disconnected, it will disappear from the list of available devices.