Log in My Perenio
25 Europe
  • Россия
  • Беларусь
  • Україна
  • Украина
  • Europe
Toll-free call!
FAQs
How does the Leak Sensor work?

The Sensor is sensitive to pouring of both detectors located at its bottom with liquid, after which the light and sound alarms are activated. In the case of connection to the Control Gateway, the Sensor transmits a corresponding signal to the Perenio Smart Mobile App.

Where and how can the Leak Sensor be installed?

The Sensor shall be installed on a flat horizontal surface close to a possible source of leakage.

How to connect the Leak Sensor to the Control Gateway in the Mobile App?

To connect the Sensor to the Control Gateway, you shall login to your Perenio Smart account and follow below steps:

  • Click on the icon in the upper right corner of the “Devices” tab and select “Add new device”. Then, click on the “Sensors” button in the list;
  • Select the Control Gateway to which the Sensor should be connected;
  • Wait until the process of searching for Sensors starts, then press and hold the reset button until the LED flashes. Wait until it stops flashing, and repeat this step (pressing the reset button) again;
  • After successfully connecting the Sensor to the Control Gateway, enter its name and select the room.

If the Leak Sensor gets into the water, will it continue to work?

Yes, because the Leak Sensor is waterproof, so for some period of time it can be operated in water (provided the Sensor casing is tightly closed). Generally, in the case of flooding, the Sensor will be floating on the water surface.

Will the Leak Sensor work if not connected to the Control Gateway?

Yes, the Leak Sensor can be operated autonomously (without connecting to the Control Gateway) and send light and sound alarms in the case of actuation. But in order to receive notifications on a smartphone, it is necessary to connect it to the Control Gateway first.

What is the scope of supply of the Leak Sensor?

The scope of supply includes the Leak Sensor (battery incl.), the QSG and the Warranty Card.

How may I check if the Leak Sensor is in a working condition?

You should close contacts at the casing bottom, e.g. by touching both detectors with your fingers. If you hear a sound signal it means that the Leak Sensor is ready for operation. For details, see the manual available for downloading on our website.

What is an acceptable distance between the Leak Sensor and the Control Gateway?

The Sensor can be installed at a distance of up to 40 meters from the Control Gateway.

May I install the sensor under a bathtub or a washing machine?

Yes, because these are areas where leakage is most likely to happen.

How many Leak Sensors can I connect to the Control Gateway?

You can connect up to 100 sensors of any type to the Control Gateway.

Can I install multiple Leak Sensors in a single room?

Yes, you can. In this case, in order to distinguish between Sensors it is recommended to choose suitable names for them (e.g. “Sensor_basin”, “Sensor_washer”, etc.).

What is the replacement time for the battery that comes with the Leak Sensor?

The Leak Sensor can operate on a single battery for up to 16 months.

How can I turn off the alarm siren in the sensor after it is triggered?

You should remove the Sensor from the leakage area and wipe up its detectors.

Why I can't connect the Sensor to the Control Gateway?

Possible reasons are as follows:

  • The Control Gateway is not activated in the Perenio Smart Mobile App or is not connected to the power supply;
  • The Sensor is already connected to another Control Gateway;
  • The Sensor battery level is too low;
  • The Sensor is located at a distance of more than 4.5 meters from the Control Gateway;
  • The Control Gateway is not connected to the network: Check the power supply;
  • A third-party sensor is connected that does not support a valid ZigBee Protocol.
Is this sensor sensitive to anything except water?

Yes, the Sensor will be activated when both detectors are in contact with any conductive liquid.

Can the connected sensor be moved to another room?

Yes, of course. There are several options for correct relocation of the device, namely:

1. Install the Sensor in another Room (The Sensor will remain connected to the same Control Gateway) as follows:

  • Move the Sensor to another room and make sure it is at an allowable distance from the Control Gateway;
  • Install the Sensor in a new room;
  • Change the Room in Sensor settings in the User Account.

2. Install the Sensor in another Room/Location (The Sensor will be connected to another Control Gateway):

  • Sign in to the Perenio Smart app and select the Location where the Sensor is activated;
  • In the ‘Devices’ tab, select the required Sensor from the list and click on the Settings icon;
  • In the pop-up window, choose ‘Disconnect device’;
  • Move the Sensor to another room and make sure it is at an allowable distance from the Control Gateway;
  • Install the Sensor in a new room;
  • Reconnect the Sensor to the Control Gateway through the Perenio Smart application.
If the sensor is already connected to the Control Gateway, can I somehow disconnect it?

Yes, you can disconnect the Sensor from the Control Gateway manually or in the Sensor settings in the application. In the first case, press and hold the reset button on the sensor until the LED flashes (It generally takes up to 5 seconds).
To check that the Sensor was disconnected, you should update the list in the “Devices” tab (Pull the screen down until the progress icon appears and the data is updated). If the Sensor is disconnected, it will disappear from the list of available devices.