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FAQs
How to connect the Motion Sensor to the Control Gateway in the Mobile App?

To connect the Sensor to the Control Gateway, you shall login to your Perenio Smart account and follow below steps:

  • Click on the icon in the upper right corner of the “Devices” tab and select “Add new device”. Then, click on the “Sensors” button in the list;
  • Select the Control Gateway to which the Sensor should be connected;
  • Wait until the process of searching for Sensors starts, then press and hold the reset button until the LED flashes;
  • After successfully connecting the Sensor to the Control Gateway, enter its name and select the room.
How to connect an Indoor Motor Camera to the Mobile App?

To activate the Indoor Motor PIR Camera in the Mobile App, the below simple steps shall be followed:

  • Login to your account or download the Perenio Smart application and register a new User account;
  • Scan the Camera's QR Code and connect it to your Wi-Fi network;
  • Wait until the automatic connection to the Remote Server and Camera is completed;
  • Select the Location for the Camera (Place of installation).

For more information, see below or download the manual from our website.

How to connect the Door & Window Sensor to the Control Gateway in the Mobile App?

To connect the Sensor to the Control Gateway, you shall login to your Perenio Smart account and follow below steps:

  • Click on the icon in the upper right corner of the “Devices” tab and select “Add new device”. Then, click on the “Sensors” button in the list;
  • Select the Control Gateway to which the Sensor should be connected;
  • Wait until the process of searching for Sensors starts, then press and hold the reset button until the LED flashes;
  • After successfully connecting the Sensor to the Control Gateway, enter its name and select the room.
How to connect an Indoor Fixed Camera to the Mobile App?

To activate the Indoor Fixed Camera in the Mobile App, the below simple steps shall be followed:

  • To your account or download the Perenio Smart application and register a new User account;
  • Scan the Camera's QR Code and connect it to your Wi-Fi network;
  • Wait until the automatic connection to the Remote Server and Camera is completed;
  • Select the Location for the Camera (Place of installation).

For more information, see below or download the manual from our website.

Why the sensor cannot be connected to the Control Gateway?

Possible reasons are as follows:

  • The Control Gateway is not activated in the Perenio Smart Mobile App or is not connected to the power supply;
  • The Sensor is already connected to another Control Gateway;
  • The Sensor battery level is too low;
  • The Sensor is located at a distance of more than 4.5 meters from the Control Gateway;
  • The Control Gateway is not connected to the network: Check the power supply;
  • A third-party sensor is connected that does not support a valid ZigBee Protocol.
How to connect the Smoke Sensor to the Control Gateway in the Mobile App?

To connect the Sensor to the Control Gateway, you shall login to your Perenio Smart account and follow below steps:

  • Click on the icon in the upper right corner of the “Devices” tab and select “Add new device”. Then, click on the “Sensors” button in the list;
  • Select the Control Gateway to which the Sensor should be connected;
  • Wait until the process of searching for Sensors starts, then press and hold the reset button until the LED flashes. Wait until it stops flashing, and repeat this step (pressing the reset button) again;
  • After successfully connecting the Sensor to the Control Gateway, enter its name and select the room.

How to connect the Leak Sensor to the Control Gateway in the Mobile App?

To connect the Sensor to the Control Gateway, you shall login to your Perenio Smart account and follow below steps:

  • Click on the icon in the upper right corner of the “Devices” tab and select “Add new device”. Then, click on the “Sensors” button in the list;
  • Select the Control Gateway to which the Sensor should be connected;
  • Wait until the process of searching for Sensors starts, then press and hold the reset button until the LED flashes. Wait until it stops flashing, and repeat this step (pressing the reset button) again;
  • After successfully connecting the Sensor to the Control Gateway, enter its name and select the room.

How to connect the Control Gateway to the Mobile App?

To activate the Control Gateway in the Mobile App, the below simple steps shall be followed:

  • To your account or download the Perenio Smart application and register a new User account;
  • Scan the Camera's QR Code and connect it to your Wi-Fi network;
  • Wait until the automatic connection to the Remote Server and the Control Gateway is completed;
  • Select the Location for the Control Gateway (Place of installation).

For more information, see below or download the manual from our website.


The Control Gateway does not connect, what shall I do?

The reasons may be as follows:

  • Wi-Fi Network is of 5.0 GHz only (2.4 GHz network is required to connect the CG).
    Solution: Change Wi-Fi router settings;
  • Weak Wi-Fi signal from the router, or the CG is too far from it.
    Solution: Locate the device closer to the router or restart it;
  • Failure to transfer data of your Wi-Fi Network to the Control Gateway.
    Solution: During connection of the CG, switch off the function of mobile data transfer;
  • Lack of the Control Gateway access point in the list of available Wi-Fi Networks.
    Solution: Reset the CG to factory settings (See the manual).
Can I connect the Control Gateway to multiple accounts in a Mobile App?

No, the Control Gateway may be activated in one User account only. However, the owner of the GG can share access rights to this device to other users.