Terms and Сonditions
The general Terms and Conditions (T&Cs) are governing the purchasing relations between the User of this site, hereinafter named “you”, and Perenio IoT spol. s r.o., hereinafter named as “we”, “e-Shop” or “Perenio” – the company with headquarter situated at Na Dlouhem 79, Ricany – Jazlovice 251 01, Czech Republic. These T&Cs aim into protecting your rights as a valued customer as well as the rights of Perenio. By submitting your order, you come to binding contractual obligations with the e-Shop and accept the terms and conditions stipulated below.
On-line order processing consists of 5 easy steps. Once you have added the goods to “e-bag”, please:
- Enter your contact information;
- Select or add a new delivery address;
- Choose a payment method and verify your payment details;
- Verify and confirm the order.
As a result, the purchasing part of the order is completed.
After receiving your order we will process it and send you a written confirmation of the acceptance of the order to the e-mail address you provided in your order form. The confirmation will include the following information:
- date of the order;
- registration and contact details of Perenio IoT spol s r.o.;
- details of the buyer;
- description of the ordered goods;
- price of the ordered goods;
- delivery cost;
- total value of the order.
Once the order confirmation is sent to you, the contract of delivery of the goods is considered concluded. At that time total amount of the ordered goods will be charged to your account.
The availability of the goods is visible real time on perenio.com in item cards and tables with products.
The final verification of the goods availability and delivery options to a certain country is done in step “Order Confirmation” during the order checkout process.
We reserve the right to cancel the contract between us if:
- we have insufficient stock to deliver the goods you have ordered;
- we do not deliver to your area;
- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your order, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
For your rights to cancel the order please refer below to the section “Returns” of these Terms and Conditions.
Perenio takes great care when putting information on-line with respect to the essential characteristics of our products, notably with respect to the technical descriptions emanating from our partners and suppliers and the photographs illustrating the products.
Sales prices and pricing changes
The prices indicated on www.Perenio.com are in Euros and include Czech Republic VAT with current rate of 21% and all other taxes, but do not include delivery charge. The actual delivery costs will be shown in an order during checkout and invoiced in addition to the price of the products. Orders delivered outside of the European Union or the European Economic Area may be additionally subject to customs duties and charges in the country of import. These duties and charges are the customer's responsibility.
No VAT will be charged to Customers from outside of the European Union or the European Economic Area ordering the delivery of the products outside of the European Union or the European Economic Area. The European customers registered for VAT purposes in the countries outside of European Union and whose purchases are qualified as intra-EU acquisition may be entitled for zero VAT rate. This kind of transaction is available only for registered customers and subject to verification by our customer service. Perenio reserves the right to modify the prices at our discretion for any products before you place and complete your order.
Special price and various discounts (like Super Price, SALE, etc.) may be applicable from time to time for deliveries to some or all countries. The information about such programs is available on www.Perenio.com instantly.
All prices on this web site and any discounts are applicable only to online purchases made through this website.
Perenio reserves the right at any time and without giving you any advance notice to make changes to the prices of goods and services that are sold through the Perenio website and to correct any pricing errors that may inadvertently occur. Perenio is not liable for any typographical errors that may occur.
Perenio offers the following methods of payment:
- Payment with Google Pay. For more info please visit: pay.google.com.
- Bank Transfer: Please note that if you choose this payment method your order should be processed after the transfer is cleared. Here are also the bank details:
- Bank: ČSOB, a.s.
- Adress :Na Příkopě 18, 115 20, Praha 1
- SWIFT: CEKOCZPP
- Account Number CZK: CZ8303000000000264842156
- Account Number USD: CZ3803000000000264842287
- Account Number EUR: CZ3503000000000264842244
All transmissions of billing information and data through the Perenio website are encrypted and Perenio takes extensive steps to ensure that any transaction through the Perenio website is secure. You accept that transactions that are performed over the internet may be vulnerable to being intercepted. Perenio will not be liable for any interception that occurs and any loss that is suffered as a result, where Perenio has taken reasonable steps to prevent this happening.
Currently Perenio website organizes the deliveries to 54 countries of Europe, Middle East and Africa (EMEA). Delivery charges will be indicated separately in your order and vary by country of destination, customs conditions, value of the order and weight of the shipment.
All delivery times are estimations only and indicated in days.
The goods will be delivered to the address you give us for delivery at the time you make your order. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
Please note that orders delivered outside of the European Union or the European Economic Area may be subject to customs duties and charges in the country of import. These duties and charges are your responsibility.
Tracking your order
Perenio offers a complete track and trace service for all of your orders. The tracking number and the name of courier’s company are provided in an email with shipment information from www.perenio.com. You can track the order on the web-sites of the courier’s company.
Bear in mind that EMS post provides tracking information only while the parcel is moving in the country of sender. As soon as the parcel leaves that country the customer should track this parcel with the local web-site of the receiving country.
Warranty and After-Sales Service Procedures
The majority of the products have a warranty offered directly by the respective manufacturers. Please consult appropriate leaflet or warranty card enclosed with the product to find about the terms and conditions of the manufacturer’s warranty and nearest service center. In addition, our authorized service centers in the countries where we deliver to are there to help.
Independently of the manufacturer’s warranty provided with products, all products offered to you come with a legal guarantee concerning product conformity and latent defects, as outlined in the consumer protection legislation applicable in the country of delivery of your product.
Our customers could cancel their orders and return the goods at any time within 14 calendar days after the goods were delivered as long as the item has not been used or installed and is returned in the original packaging and that the relevant proof of purchase is provided.
If you are not satisfied with your product and wish to return it, you must inform Perenio in writing during this 14 days’ period. Notification could be sent by letter, fax or email firstname.lastname@example.org, listed on "Contact Us" section of the website. A phone call is not enough for cancelation.
If you cancel the order, you will be under an obligation to return the received goods and pay for the cost of doing so. Any payments, postage charges for returning the goods are not refundable.
During cancelation you have to take reasonable care of the product. The goods, original package, instructions, warranty ticket and other packaging arrangement have to be undamaged and returned with the product.
Once you have notified us that you are cancelling your order and returning the goods, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Perenio will give you a refund based on the original payment method used to buy the products.
Goods Faulty on Arrival
If your item is faulty on receipt (Dead On Arrival - DOA) then please email us prior to returning it using one of our contact email addresses. If the fault is a result of production, we will be happy to have the item repaired or replaced at the nearest to you service center. If the item cannot be replaced or repaired at the service center, then we accept your return. Enclose, with the item, a letter stating the fault and who a refund cheque is payable to. We do not refund postage charges in this case.
DOA goods are covered for up to 28 days from the date of receipt of the product. Beyond this term you should apply to the manufacturer of the product if the manufacturer’s warranty is available, or refer to legal guarantee provided according to consumer protection legislation.
Goods Damaged during delivery
If your item arrives damaged, you are required to contact us immediately with details of the damage. You must retain the envelope and any packaging in order for a claim to be made to the courier for damaging your item in transit. Without all packaging material, you will not be entitled to a damaged goods exchange.
Damaged goods must be reported by mail with the pictures of the damaged packaging to Perenio technical support team within 7 days from the date of delivery.
If you have been sent the wrong item, please contact us as soon as possible to arrange for the unit to be exchanged prior to your returning the item. We will also refund in money, credit note, or in goods (at our discretion) the cost of shipping.
Mixed goods must be reported within 7 days from the date of delivery.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing of the problem within the time limits specified above.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
Save as precluded by law, Perenio will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Events beyond our control
Perenio shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Accounts, Passwords and Security
Certain features or services offered on or through the e-Shop may require you to open an account (including setting up an ID and password). You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You agree to notify us immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by us or any other user of or visitor to the site due to someone else using your ID, password or account as a result of your failing to keep your account information secure and confidential.
You may not use anyone else’s ID, password or account at any time without the express permission and consent of the holder of that ID, password or account. We cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
The Services and certain Apps may allow you to purchase access to Content or services on a subscription basis (“Paid Subscriptions”). Paid Subscriptions automatically renew until cancelled in the mobile app Perenio Smart: Building Management System. We will notify you if the price of a Paid Subscription increases and if required, seek your consent to continue. You will be charged no more than 24 hours prior to the start of the latest Paid Subscription period. If we cannot charge your payment method for any reason (such as expiration or insufficient funds), and you have not cancelled the Paid Subscription, you remain responsible for any uncollected amounts, and we will attempt to charge the payment method as you may update your payment method information. This may result in a change to the start of your next Paid Subscription period and may change the date on which you are billed for each period. Certain Paid Subscriptions may offer a free trial prior to charging your payment method. If you decide to unsubscribe from a Paid Subscription before we start charging your payment method, cancel the subscription before the free trial ends.
Additionally, by using this site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to Perenio may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.
These Terms and Conditions are governed by the laws of Cyprus, regardless of conflict of laws principles.
A court may find that some of the provisions of this contract are not enforceable. If this occurs, the remaining provisions of the contract will continue to apply. Perenio will replace the affected provisions with new provisions that achieve the intended purpose but that are capable of being enforced in your country.
You and Perenio consent to the exclusive jurisdiction of courts of Limassol, Cyprus for all disputes arising out of or relating to this contract. If you make a claim under your contract with Perenio, as set out in these Terms and Conditions, you must do so within one year of the date when the cause of action arises. If you do not do so, your claim will be barred.
These terms and conditions only cover this website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control.
Please note that we may change these terms and conditions from time to time at our sole discretion and we reserve the right to do without your consent. Any revised terms and conditions will be applicable at the time of posting on the Perenio Site. Please ensure that you review these terms and conditions regularly as you will be deemed to have accepted a variation if you continue to use the Perenio Site after it has been posted.
Limitation of liability
YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IN NO EVENT WILL PERENIO OR ITS AFFILIATES, INCLUDING, WITHOUT LIMITATION, THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SUCCESSORS AND ASSIGNS, BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT OR INDIRECT LOSS, DAMAGE, COST, EXPENSE OR LIABILITY OF ANY KIND ("LOSS") ARISING IN ANY WAY OUT OF OR IN CONNECTION WITH THE AVAILABILITY, USE, RELIANCE ON, OR INABILITY TO USE THE GUARDIAN SITE, INCLUDING (WITHOUT LIMITATION):
1. DAMAGES FOR BUSINESS INTERRUPTION, LOSS OF BUSINESS AND OTHER PROFITS, LOSS OF PROGRAMS, COST OF REPLACING EQUIPMENT OR SOFTWARE OR LOSS OF RECORDS, INFORMATION OR DATA, LOSS OF USE OF DATA, LOSS OF REVENUE, LOSS OF GOODWILL, LOSS OF CUSTOMERS, LOSS OF OR DAMAGE TO REPUTATION, LOSS OF CAPITAL, DOWNTIME COSTS, LOSS UNDER OR IN RELATION TO ANY OTHER CONTRACT, OR LOSS OF ANTICIPATED SAVINGS OR BENEFITS;
2. ANY INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL LOSS; OR
3. ANY LOSS ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE GUARDIAN SITE. THE EXCLUSION OF LIABILITY IN THIS SECTION APPLIES EVEN IF PERENIO SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS.
BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR PARTICULAR KINDS OF LOSS, IN SUCH STATES OR JURISDICTIONS, PERENIO'S LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW (THEREBY MINIMIZING PERENIO'S LIABILITY TO YOU TO THE LOWEST AMOUNT THAT APPLICABLE LAW PERMITS).
Moreover, the Client shall hereby acknowledge and agree that the Products and the Mobile Application of the Company (including any future software and hardware of the Company being developed or sold under license or otherwise) are not intended for emergency responses and cannot be used as fire-extinguishing equipment and/or for emergency intervention, including but not limited to fires, flooding, gas leaks or explosions, burglary and theft, as well as natural disasters and other force majeure circumstances leading to damage and/or losses incurred by the Client or caused to their estates, personal property and/or other products, devices, personal data and privacy.
The Site and its original content, features, and functionality are owned by Perenio IoT Spol. S.R.O. and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
The App is made available for your own, personal use. The App must not be used for any commercial purpose whatsoever or for any illegal or unauthorized purpose. When you use the App you must comply with all applicable EU laws and with any applicable international laws, including the local laws in your country of residence (together referred to as “Applicable Laws”).
You agree that when using the App, you will comply with all Applicable Laws and these Terms. In particular, but without limitation, you agree not to:
- Use the App in any unlawful manner or in a manner which promotes or encourages illegal activity including (without limitation) copyright infringement; or
- Attempt to gain unauthorized access to the App or any networks, servers or computer systems connected to the App; or
- Modify, adapt, translate or reverse engineer any part of the App or re-format or frame any portion of the pages comprising the App, save to the extent expressly permitted by these Terms or by law.
All content and services on or available through the Application are provided on an ‘as is’ and ‘as available’ basis and without warranties of any kind, expressed or implied except any which may be implied by statute and are incapable of exclusion, in respect of the Application or its content.
To the maximum extent permitted by law, Perenio excludes, and does not make any representation, warranty or endorsement of any kind, whether express or implied, in relation to the content, accuracy, completeness, accessibility, suitability, safety, security, reliability, or any other aspect of:
- Any material and/or information in the Application.
- The performance and availability of the Application.
- The loss, damage, corruption or degradation of any data or other material as a result of the use of the Application.
We accept no responsibility for adverts contained within the App. If you agree to purchase goods and/or services from any third party who advertises in the App, you do so at your own risk. The advertiser, not Perenio, is responsible for such goods and/or services and if you have any queries or complaints in relation to them, your only recourse is against the advertiser.
The App may contain links to websites operated by third parties. Perenio may monetize some of these links through the use of third party affiliate programs. Notwithstanding such affiliate programs, Perenio does not have any influence or control over any such Third Party Websites and, unless otherwise stated, is not responsible for and does not endorse any Third Party Websites or their availability or contents.
The copyright in all material contained on, in, or available through the App including all information, data, text, music, sound, photographs, graphics and video messages, the selection and arrangement thereof, and all source code, software compilations and other material (the Material) is owned by or licensed to Perenio or its group companies. All rights are reserved. You can view, print or download extracts of the Material for your own personal use but you cannot otherwise copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit, disseminate in any form whatsoever or use the Material without Perenio’s express permission.
The trademarks, service marks, and logos (Trade Marks) contained on or in the App are owned by Perenio or its group companies or third party partners of Perenio. You cannot use, copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit or disseminate the Trade Marks without the prior written consent of Perenio or the relevant group company or the relevant third party partner of Perenio.