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FAQs
Why do I need a smart socket Power Link?
With it you can control the energy consumption of various electrical appliances.
Do I need to buy any additional devices for Power Link?
No, the socket works autonomously with Bluetooth.
Can the socket turn off appliance on time I need?
Yes, the socket has a built-in Real time Clock and a timer that allow you to create different scenarios for the socket. Including switching the appliances on and off at certain time.
Can I operate the socket remotely?
Yes, Bluetooth and ZigBee provide remote control of the socket.
Will I be able to find out if the outlet is plugged being out of house?
Yes, if you are connected to Perenio Smart: Building Management System.
Is it difficult to install a Power Link smart socket?
It's simple: plug it into an electrical socket, press the button Power and Plug in to the app.
What information does the socket read in standard mode?
The socket reads voltage and amperage, counts power consumption, and how well the network parameters meet the requirements.
Where can I see data statistics?

The history of logs can be viewed in the application Perenio Smart: Building Management System.

Can I check from a smartphone which devices are turned on?
Yes, if you specify the names of the connected sockets. For example, you have a socketwhere an iron is always connected.
Can I connect the socket to other smart home systems?
Yes, the socket is integrated into the Apple Home Kit and Alisa.
Can I see the status of the socket in real time?
Yes, it is visible in mobile application, as well as at built-in multicolor RGB indicator. The color is responsible for the current state of the socket.
If electricity is lost, will the settings be correct?
No, all scenarios and user settings will remain valid because of the built-in Real time Clock.
Is it possible to install a socket on the street?
The socket is intended for indoor use only.
Is it possible to use a socket in a home with children?
Yes, the socket is fitted with safety shutters.
What if electricity is cut off in the house?
The the socket will stop working but will retain its settings.
Can I set the time of turn on and off for devices?
Yes, you can control a smart socket from your smartphone, and customize your own scenarios in advance.
Where and how shall I install the Indoor Fixed Camera?

The Camera shall be installed indoors in such a way as to maximally cover the required field of view. It is placed on a horizontal surface or mounted on a 3M Tape.

What is 90°/47° Horizontal/Vertical Viewing Angle?

Что такое "Угол обзора по горизонтали/вертикали 90º/47°" в поворотной камере

I know that video surveillance is not always legal, can I be punished for that?

You need to consult a lawyer about the legality of video surveillance in each particular case. As a rule, using cameras to monitor your own housing, there are no problems.If you are organizing video surveillance in the office, you will need to post signs saying " video surveillance is being conducted , issue an order for the company describing the purpose of installing cameras, familiarize all employees with it and get consent for personal data collection."

How to connect the Motion Sensor to the Control Gateway in the Mobile App?

To connect the Sensor to the Control Gateway, you shall login to your Perenio Smart account and follow below steps:

  • Click on the icon in the upper right corner of the “Devices” tab and select “Add new device”. Then, click on the “Sensors” button in the list;
  • Select the Control Gateway to which the Sensor should be connected;
  • Wait until the process of searching for Sensors starts, then press and hold the reset button until the LED flashes;
  • After successfully connecting the Sensor to the Control Gateway, enter its name and select the room.
What are the advantages of Perenio System?

Perenio is not just a smart home, but a building management system. What we deliver is not just physical devices, but universal solutions that work on the basis of a global platform with such advantages as a secure system with localized software and firmware, an intuitive mobile application for Android and iOS, available ZigBee wireless devices, distributed cloud storage with the main server in Germany in accordance with the GDPR. As a result, the user gets a complete solution of a fuul chain. In addition, we provide online technical and call center support in each country. User's experience it the main priority for us, as everything is done for a person who should feel comfortable in this ecosystem.

What are your warranty terms?

All our devices are guaranteed for up to 24 months. More information is available on our website.

Is it possible to connect other manufacturers' devices to your Control Gateway and application?

This opportunity is planned. But we can not guarantee the correct connection and control as it depends on the software of devices you want to connect to our Control Gateway. Theoretically it should work properly.

In which language is the instructions and the application?

Device installation and operation manuals are currently available for download in Russian, Ukrainian, and English.

Why a firmware update is needen and how it will impact on the system?

Updates are needed to improve the functionality of our devices. They have no negative impact on the operation of the system.

Are there sensors available in other colours?

At the moment, all Perenio devices are white. In the future there will be other color and design options.

How to increase the video's cloud storage time?

You need to choose a different tariff plan (see section" Cloud Storage "" on the website).

Can I be sure that my data in the cloud will not be disclosed to other persons?

For sure. We are deeply into protecting the personal data of each of our clients. For more information, please see our privacy policy.

What happens if there is a short power supply failure?

All data and device settings will remain unchanged. After connecting the power source, the device will restart within 2 minutes and will be available for user control. In case of a connection failure, it is recommended to restart both device and application.

Can I use the mobile application on multiple smartphones?

Yes, you can use the same login and password for your account on multiple smartphones or create multiple accounts and give the right to view data of various devices to other users.

What if I forget the password of my account in the mobile app?

Recover your password using the “Forgot your password?” Feature on the application login screen. You will receive an email with a link to reset your password to the specified email.

What smartphones can use the Perenio Smart Building Management System mobile app?

The application runs on smartphones with the iOS 10 and later operating system versions and Android 4.4 or higher. Work on other versions of the operating systems is not guaranteed. The application is available for download in the Apple Store and Google Play.

Do all devices work in the same application?

Yes, you can manage all devices through the same mobile application, including creating scripts and customizing the interaction between them.

 

What happens to the device if the Wi-Fi connection or electricity gone?

Perenio devices operated on the network will automatically connect to the Wi-Fi network and continue their work after the Internet connection is restored or the electricity is turned on. Controlling sensors that run on batteries will depend on the control gateway.

I do not receive push notifications from Perenio Smart. What do I do?

The are following reasons:

  • incorrect smartphone settings. Some smartphones block the receipt of push notifications from applications to save battery power. Check the application settings in your smartphone;
  • Sensor triggers too frequent.
Can I buy your control gateway and connect a LifeControl smart socket and Xiaomi smart sensors to it?

At this point the connection is guaranteed only for Perenio sensors. You can choose similar devices in our online store or consult on the issue of connecting specific devices with our technical support department.

I want to install a hidden video surveillance Could your system be useful in this case?

Our system is not intended for covert surveillance, and we do not declare such properties. However, you can try to install the cameras yourself so that they do not catch the eye.

I know that video surveillance is not always legal, can I be punished for that?

You need to consult a lawyer about the legality of video surveillance in each particular case. As a rule, using cameras to monitor your own housing, there are no problems.If you are organizing video surveillance in the office, you will need to post signs saying " video surveillance is being conducted , issue an order for the company describing the purpose of installing cameras, familiarize all employees with it and get consent for personal data collection."

If I bought your system (kit, cameras, cameras + kit, kit + diff. Sensors), do I still have to pay for something, is there a monthly fee, some hidden fees, etc.?

We have some additional paid services, but they are not mandatory and are connected only if you want to (there are several tariff plans, which can be found in the "cloud storage" section on the website or in the user's account.

Can I install your devices in the garage (basement, boiler room, storage room, greenhouse, bath, etc.)

Proper conditions of use (temperature limits, humidity, etc.)are described in the manuals for each device, which are available for download on the websitee . If the chosen installation place suits these conditions, then there are no problems.

How many devices may be activated in a single Location?

The User may activate up to five Wi-Fi Devices (Control Gateways or Cameras) in one Location.

Why I don't receive any notifications when the Camera detects motion?

Most likely, your Camera is in the Disarmed Mode.

What is included into the Indoor Fixed Camera purchase package?

The scope of supply includes the Camera, the USB-MicroUSB Cable, the Power Adapter, the 3M Tape, the QSG and the Warranty Card.

What is 90°/52° Horizontal/Vertical Viewing Angle?

See image below.

What is Turn/Tilt (Mechanical) 350º/90º?

See image below.

Поворот/наклон 350º/90º стационарной камеры

Can I rotate the lens of the Indoor Fixed Camera through the Mobile App?

No, the Camera can only be rotated mechanically.

What are ports on the back of the Camera?

The USB-MicroUSB Cable port is located on the back side of the Camera (See image below).

How to restart the сamera?

The process of resetting to factory settings is as follows:

  1. Press and hold the Reset Button located on the back of the Camera for at least 10 seconds.
  2. Release the Reset Button after the Camera beeps.
  3. Wait until the reset process of the Camera is finished (The Camera will appear in the list of available Wi-Fi Networks as the Access Point).
Why do I need a Reset Button on the back of the Camera?

The Reset Button is used to reset a device to factory settings.

How may I turn off the two-way audio?

When you switch to viewing live video, the Camera's microphone is turned off by default while the speaker is turned on. To turn off the speaker, click on its icon in the Camera control panel.

What shall I do to stop the camera from sending sounds from the smartphone?

The Camera does not transmit sounds from the smartphone by default. The microphone is activated only when the corresponding icon is pressed and held in the Camera control panel.

Is it possible to take an Indoor Fixed Camera on a trip?

Yes, it is possible, but before the trip you need to disconnect the device through the Сamera settings and make sure that the new installation place will be provided with a stable Wi-Fi connection. When connecting to a new location, follow instructions for transferring the Camera to another Room or Location specified in the manual that can be downloaded from our website.

How to move a camera to another room?

If the Wi-Fi network doesn't change, it is enough to disconnect the device from the power source and unstick it (if the 3M tape was used), install it in a new room and connect it to the power source again. After 1-2 minutes, the Camera will appear in list of devices. If the Wi-Fi network changes, follow instructions specified in the Camera’s manual (Changing the Room or Location for Cameras Section) that can be downloaded from our website.

How to transfer an Indoor Fixed Camera to another Wi-Fi Network?

Install the Camera in another Room/Location (The Wi-Fi network in a new installation area will change):

  • Sign in to the Perenio Smart app and select the Location where the Camera is activated;
  • In the ‘Devices’ tab, select the required Camera from the list and click on the Settings icon;
  • In the pop-up window, choose ‘Disconnect device’;
  • Wait for around 3 minutes in order for the Camera to disconnect from the current Wi-Fi network; 
  • Disconnect the Camera from the mains;
  • Move the Camera to another Room/Location and connect it to the mains;
  • Wait until the Camera is rebooted (It usually takes no more than 2 minutes);
  • Activate the Camera in the Mobile App according to par. 2.1 ‘First Installation and Configuration of the Camera’ (B-D) of the manual that can be downloaded from our website.
What happens with the Indoor Fixed Camera in case of a short-term power failure?

All data and device settings will remain unchanged. After the power is restored, the device will be restarted in about 2 minutes and will become available for the User. In case of connection failure, it is recommended to reset the device and restart the Mobile App.

Do I need to do anything with the SD Card to record video on it?

To use a MicroSD Card, you should buy it and insert it into a special slot on the Camera's back. The recommended Card Class and its capacity are specified in the Camera manual.

Does the Camera glow in the dark?

The Indoor Fixed Camera is equipped with 8 Infrared LEDs that light up in the dark and provide visibility at night. These LEDs will be barely visible in the dark as the peak wave length is 850 nm.

Why can't I connect the Сamera to the Wi-Fi Network of 5.0 GHz?

The Indoor Fixed Camera can be connected to a Wi-Fi network of 2.4 GHz only. However, Wi-Fi routers of most manufacturers support both frequencies (2.4 and 5.0 GHz) now, so if your Wi-Fi network is set to 5.0 GHz only, you should add an access point with a frequency of 2.4 GHz and the Camera will connect.

How many devices may be activated in a single Location?

The User may activate up to five Wi-Fi Devices (Control Gateways or Cameras) in one Location.

Why I don't receive any notifications when the Camera detects motion?

Most likely, your Camera is in the Disarmed Mode.

How does the Motion Sensor work?

This Sensor is sensitive to the movement of thermal objects in the area of its installation and transmits a corresponding alarm to the Perenio® Control Gateway.

Where and how shall I install the Motion Sensor?

On the vertical surface with due consideration of the sensor orientation (For details, see Manual). It may be mounted on the 3M Tape or screws.

How to connect the Motion Sensor to the Control Gateway in the Mobile App?

To connect the Sensor to the Control Gateway, you shall login to your Perenio Smart account and follow below steps:

  • Click on the icon in the upper right corner of the “Devices” tab and select “Add new device”. Then, click on the “Sensors” button in the list;
  • Select the Control Gateway to which the Sensor should be connected;
  • Wait until the process of searching for Sensors starts, then press and hold the reset button until the LED flashes;
  • After successfully connecting the Sensor to the Control Gateway, enter its name and select the room.

How can I activate the Motion Sensor?

To turn on the Motion Sensor you should remove the back panel, open the battery cover and pull out the insulating strip. After that, the LED on its body will blink. The Sensor is considered to be switched on.

What is in the scope of supply of the Motion Sensor?

The package includes the Sensor (Battery included), dowels with screws, the 3M Tape, the QSG and the Warranty Card.

What is the viewing angle of 110 degrees?

This is a part of the room within which the Sensor will detect movements. See picture below.

What is the distance of motion detection?

Up to 6 meters.

Will the Motion Sensor work if not connected to the Control Gateway?

The Motion Sensor cannot operate autonomously, which means it is not capable to giving away a sound signal upon motion detection.

Why there are no notifications on the Motion Sensor actuation?

It is very likely that your Location is in the Disarmed Mode. In this case, notifications on the Motion Sensor actuation are displayed in the History tab only.

What is the replacement time for the battery that comes with the Motion Sensor?

The Motion Sensor can operate on a single battery for up to 24 months.

How to replace the battery in the Motion Sensor?

Watch the video: First Activation of the Motion Sensor.

Will the Motion Sensor work in winter?

It may work both in heated and non-heated rooms under normal operation conditions specified by the manyfacturer (See manual).

How many Motion Sensors can be connected to the Control Gateway?

You can connect up to 100 sensors to the Control Gateway notwithstanding the Sensor type.

Will the Motion Sensor work in the dark?

Surely. The Motion Sensor is sensitive to the movements of thermal objects regardless of the level of lighting in the room.

May the Motion Sensor be used instead of the Door & Window Sensor?

It depends on the expected result. Generally, the Motion Sensor may not trigger if the door is opened, since it is sensitive to heat emission. In this case, the Door & Window Sensor will be more accurate if the goal is to identify the opening of the door, window, etc.

How to connect Motion Sensors in both the flat and the summer cottage?

You should install one Control Gateway per each of the premises and connect Motion Sensors to them. Notifications from different Control Gateways will be sent to the User's account on a smartphone if such a User has access to above Control Gateways.

Why the sensor cannot be connected to the Control Gateway?

Possible reasons are as follows:

  • The Control Gateway is not activated in the Perenio Smart Mobile App or is not connected to the power supply;
  • The Sensor is already connected to another Control Gateway;
  • The Sensor battery level is too low;
  • The Sensor is located at a distance of more than 4.5 meters from the Control Gateway;
  • The Control Gateway is not connected to the network: Check the power supply;
  • A third-party sensor is connected that does not support a valid ZigBee Protocol.
What is a PIR Sensor?

This is a special element in the Sensor that is sensitive to a change in heat emission, thus providing high precision when detecting motion.

Can the connected sensor be moved to another room?

Yes, of course. There are several options for correct relocation of the device, namely:

1. Install the Sensor in another Room (The Sensor will remain connected to the same Control Gateway) as follows:

  • Move the Sensor to another room and make sure it is at an allowable distance from the Control Gateway;
  • Install the Sensor in a new room;
  • Change the Room in Sensor settings in the User Account.

2. Install the Sensor in another Room/Location (The Sensor will be connected to another Control Gateway):

  • Sign in to the Perenio Smart app and select the Location where the Sensor is activated;
  • In the ‘Devices’ tab, select the required Sensor from the list and click on the Settings icon;
  • In the pop-up window, choose ‘Disconnect device’;
  • Move the Sensor to another room and make sure it is at an allowable distance from the Control Gateway;
  • Install the Sensor in a new room;
  • Reconnect the Sensor to the Control Gateway through the Perenio Smart application.
If the sensor is already connected to the Control Gateway, can I somehow disconnect it?

Yes, you can disconnect the Sensor from the Control Gateway manually or in the Sensor settings in the application. In the first case, press and hold the reset button on the sensor until the LED flashes (It generally takes up to 5 seconds). To check that the Sensor was disconnected, you should update the list in the “Devices” tab (Pull the screen down until the progress icon appears and the data is updated). If the Sensor is disconnected, it will disappear from the list of available devices.

How does the Perenio Smoke Sensor work?

The Smoke Sensor detects visible smoke particles at the flameless stage and transmits a corresponding alarm to the Perenio® Control Gateway, as well as emits a loud signal.

Where and how shall I install the Smoke Sensor?

A Smoke Sensor is recommended to be installed in all rooms (apartment/house). When the room length exceeds 9 meters, it is recommended to install two Smoke Sensors. As a rule, the sensor shall be mounted on the ceiling using 3M Tape or screws (at a distance of at least 30 cm from lamps and decorations, as well as at a distance of at least 15 cm from walls and corners). Avoid installing the Sensor in the kitchen, garage, boiler room, etc., as they are subject to accumulation of combustion products.
Do not install the Sensor in rooms with high level of humidity, insects, dust and/or grease, as well as near air conditioners, ceiling fans and extract systems, including heaters and fluorescent lamps.

How to connect the Smoke Sensor to the Control Gateway in the Mobile App?

To connect the Sensor to the Control Gateway, you shall login to your Perenio Smart account and follow below steps:

  • Click on the icon in the upper right corner of the “Devices” tab and select “Add new device”. Then, click on the “Sensors” button in the list;
  • Select the Control Gateway to which the Sensor should be connected;
  • Wait until the process of searching for Sensors starts, then press and hold the reset button until the LED flashes. Wait until it stops flashing, and repeat this step (pressing the reset button) again;
  • After successfully connecting the Sensor to the Control Gateway, enter its name and select the room.

How to check the Smoke Sensor?

To check operation of the Smoke Sensor, it is necessary to press the Test Button in order for the signal to be emitted.

What is in the scope of supply of the Smoke Sensor?

The scope of supply includes the Smoke Sensor (battery incl.), the reset pin, screws with dowels, the 3M Tape, the QSG and the Warranty Card.

Will the Smoke Sensor work without connecting to the Control Gateway?

Yes, the Smoke Sensor can be operated autonomously (without connecting to the Control Gateway). But in order to receive notifications on a smartphone, it is necessary to connect it to the Control Gateway first.

Is the Smoke Sensor sensitive to cigarette smoke?

Under normal operating conditions, e.g. when the Smoke Sensor is installed on a ceiling in a room where a person smokes, it will not send alarms since concentration of visible smoke particles is too low to trigger the Sensor.

What is the replacement time for the battery that comes with the Smoke Sensor?

The Smoke Sensor can operate on a single battery for up to 36 months.

Do I need to periodically check my Smoke Sensor?

Yes, it is recommended to test the Smoke Sensor's alarm at least once a week.

How to turn off the siren in the Smoke Sensor after it's triggered?

The following two ways are possible:

  1. In the case of false alarms, the signal will be automatically turned off in 10 seconds after being triggered.
  2. In the case of fire, the signal will be turned off only after removal of the fire source.
Why can't I connect the sensor to the Control Gateway?

Possible reasons are as follows:

  • The Control Gateway is not activated in the Perenio Smart Mobile App or is not connected to the power supply;
  • The Sensor is already connected to another Control Gateway;
  • The Sensor battery level is too low;
  • The Sensor is located at a distance of more than 4.5 meters from the Control Gateway;
  • The Control Gateway is not connected to the network: Check the power supply;
  • A third-party sensor is connected that does not support a valid ZigBee Protocol.
Is the Smoke Sensor sensitive to gases and vapor?

The Smoke Sensor is NOT designed to detect gas, flames and high temperatures, as well as to extinguish fire. It is not recommended to install it in areas with a high vapor content since false alarms are possible.

Can the connected sensor be moved to another room?

Yes, of course. There are several options for correct relocation of the device, namely:

1. Install the Sensor in another Room (The Sensor will remain connected to the same Control Gateway) as follows:

  • Move the Sensor to another room and make sure it is at an allowable distance from the Control Gateway;
  • Install the Sensor in a new room;
  • Change the Room in Sensor settings in the User Account.

2. Install the Sensor in another Room/Location (The Sensor will be connected to another Control Gateway):

  • Sign in to the Perenio Smart app and select the Location where the Sensor is activated;
  • In the ‘Devices’ tab, select the required Sensor from the list and click on the Settings icon;
  • In the pop-up window, choose ‘Disconnect device’;
  • Move the Sensor to another room and make sure it is at an allowable distance from the Control Gateway;
  • Install the Sensor in a new room;
  • Reconnect the Sensor to the Control Gateway through the Perenio Smart application.
If the sensor is already connected to the Control Gateway, can I somehow disconnect it?

Yes, you can disconnect the Sensor from the Control Gateway manually or in the Sensor settings in the application. In the first case, press and hold the reset button on the sensor until the LED flashes (It generally takes up to 5 seconds). To check that the Sensor was disconnected, you should update the list in the “Devices” tab (Pull the screen down until the progress icon appears and the data is updated). If the Sensor is disconnected, it will disappear from the list of available devices.

How does Perenio Door & Window Sensor work?

The device is activated when Sensor parts become more than 2-3 cm apart from each other. There is no siren, but a corresponding notification is sent to the Perenio® Control Gateway in the case of triggering.

Where and how shall I install the Door & Window Sensor?

Both parts of the Door & Window Sensor shall be installed at the same height on the edge of the door/window frame so that in the closed state the Magnet is within 20 mm from the Sensor. It can be sticked on the 3M tape or screwed. For details on installation options, see the manual downloadable from our website.

How to connect the Door & Window Sensor to the Control Gateway in the Mobile App?

To connect the Sensor to the Control Gateway, you shall login to your Perenio Smart account and follow below steps:

  • Click on the icon in the upper right corner of the “Devices” tab and select “Add new device”. Then, click on the “Sensors” button in the list;
  •  Select the Control Gateway to which the Sensor should be connected;
  • Wait until the process of searching for Sensors starts, then press and hold the reset button until the LED flashes;
  • After successfully connecting the Sensor to the Control Gateway, enter its name and select the room.

How to activate the Door & Window Sensor?

To switch on the Sensor, it is necessary to remove the back panel and pull out the battery insulating strip. After that, the LED under its casing will blink.

What is the scope of supply of the Door & Window Sensor?

The scope of supply includes the Sensor (battery incl.), the reset pin, the screw with a dowel, the 3M Tape, the 3M Sponge, the QSG and the Warranty Card.

Will the Door & Window Sensor work if not connected to the Control Gateway?

The Door & Window Sensor cannot operate autonomously, which means it is not capable to giving away a sound signal upon the door or window opening.

What is the replacement time for the battery that comes with the Door & Window Sensor?

The Door & Window Sensor can operate on a single battery for up to 24 months.

Why I can't connect the sensor to the Control Gateway?

Possible reasons are as follows:

  • The Control Gateway is not activated in the Perenio Smart Mobile App or is not connected to the power supply;
  • The Sensor is already connected to another Control Gateway;
  • The Sensor battery level is too low;
  • The Sensor is located at a distance of more than 4.5 meters from the Control Gateway;
  • The Control Gateway is not connected to the network: Check the power supply;
  • A third-party sensor is connected that does not support a valid ZigBee Protocol.
Why there are no notifications on the Door&Windos Sensor actuation?

It is very likely that your Location is in the Disarmed Mode. In this case, notifications on the Door&Window Sensor actuation are displayed in the History tab only.

Can the connected sensor be transfered to another room?

Yes, of course. There are several options for correct relocation of the device, namely:

1. Install the Sensor in another Room (The Sensor will remain connected to the same Control Gateway) as follows:

  • Move the Sensor to another room and make sure it is at an allowable distance from the Control Gateway;
  • Install the Sensor in a new room;
  • Change the Room in Sensor settings in the User Account.

2. Install the Sensor in another Room/Location (The Sensor will be connected to another Control Gateway):

  • Sign in to the Perenio Smart app and select the Location where the Sensor is activated;
  • In the ‘Devices’ tab, select the required Sensor from the list and click on the Settings icon;
  • In the pop-up window, choose ‘Disconnect device’;
  • Move the Sensor to another room and make sure it is at an allowable distance from the Control Gateway;
  • Install the Sensor in a new room;
  • Reconnect the Sensor to the Control Gateway through the Perenio Smart application.
If the sensor is already connected to the Control Gateway, can I somehow disconnect it?

Yes, you can disconnect the Sensor from the Control Gateway manually or in the Sensor settings in the application. In the first case, press and hold the reset button on the sensor until the LED flashes (It generally takes up to 5 seconds). To check that the Sensor was disconnected, you should update the list in the “Devices” tab (Pull the screen down until the progress icon appears and the data is updated). If the Sensor is disconnected, it will disappear from the list of available devices.

How does the Leak Sensor work?

The Sensor is sensitive to pouring of both detectors located at its bottom with liquid, after which the light and sound alarms are activated. In the case of connection to the Control Gateway, the Sensor transmits a corresponding signal to the Perenio Smart Mobile App.

Where and how can the Leak Sensor be installed?

The Sensor shall be installed on a flat horizontal surface close to a possible source of leakage.

How to connect the Leak Sensor to the Control Gateway in the Mobile App?

To connect the Sensor to the Control Gateway, you shall login to your Perenio Smart account and follow below steps:

  • Click on the icon in the upper right corner of the “Devices” tab and select “Add new device”. Then, click on the “Sensors” button in the list;
  • Select the Control Gateway to which the Sensor should be connected;
  • Wait until the process of searching for Sensors starts, then press and hold the reset button until the LED flashes. Wait until it stops flashing, and repeat this step (pressing the reset button) again;
  • After successfully connecting the Sensor to the Control Gateway, enter its name and select the room.

If the Leak Sensor gets into the water, will it continue to work?

Yes, because the Leak Sensor is waterproof, so for some period of time it can be operated in water (provided the Sensor casing is tightly closed). Generally, in the case of flooding, the Sensor will be floating on the water surface.

Will the Leak Sensor work if not connected to the Control Gateway?

Yes, the Leak Sensor can be operated autonomously (without connecting to the Control Gateway) and send light and sound alarms in the case of actuation. But in order to receive notifications on a smartphone, it is necessary to connect it to the Control Gateway first.

What is the scope of supply of the Leak Sensor?

The scope of supply includes the Leak Sensor (battery incl.), the QSG and the Warranty Card.

How may I check if the Leak Sensor is in a working condition?

You should close contacts at the casing bottom, e.g. by touching both detectors with your fingers. If you hear a sound signal it means that the Leak Sensor is ready for operation. For details, see the manual available for downloading on our website.

What is an acceptable distance between the Leak Sensor and the Control Gateway?

The Sensor can be installed at a distance of up to 40 meters from the Control Gateway.

May I install the sensor under a bathtub or a washing machine?

Yes, because these are areas where leakage is most likely to happen.

How many Leak Sensors can I connect to the Control Gateway?

You can connect up to 100 sensors of any type to the Control Gateway.

Can I install multiple Leak Sensors in a single room?

Yes, you can. In this case, in order to distinguish between Sensors it is recommended to choose suitable names for them (e.g. “Sensor_basin”, “Sensor_washer”, etc.).

What is the replacement time for the battery that comes with the Leak Sensor?

The Leak Sensor can operate on a single battery for up to 16 months.

How can I turn off the alarm siren in the sensor after it is triggered?

You should remove the Sensor from the leakage area and wipe up its detectors.

Why I can't connect the Sensor to the Control Gateway?

Possible reasons are as follows:

  • The Control Gateway is not activated in the Perenio Smart Mobile App or is not connected to the power supply;
  • The Sensor is already connected to another Control Gateway;
  • The Sensor battery level is too low;
  • The Sensor is located at a distance of more than 4.5 meters from the Control Gateway;
  • The Control Gateway is not connected to the network: Check the power supply;
  • A third-party sensor is connected that does not support a valid ZigBee Protocol.
Is this sensor sensitive to anything except water?

Yes, the Sensor will be activated when both detectors are in contact with any conductive liquid.

Can the connected sensor be moved to another room?

Yes, of course. There are several options for correct relocation of the device, namely:

1. Install the Sensor in another Room (The Sensor will remain connected to the same Control Gateway) as follows:

  • Move the Sensor to another room and make sure it is at an allowable distance from the Control Gateway;
  • Install the Sensor in a new room;
  • Change the Room in Sensor settings in the User Account.

2. Install the Sensor in another Room/Location (The Sensor will be connected to another Control Gateway):

  • Sign in to the Perenio Smart app and select the Location where the Sensor is activated;
  • In the ‘Devices’ tab, select the required Sensor from the list and click on the Settings icon;
  • In the pop-up window, choose ‘Disconnect device’;
  • Move the Sensor to another room and make sure it is at an allowable distance from the Control Gateway;
  • Install the Sensor in a new room;
  • Reconnect the Sensor to the Control Gateway through the Perenio Smart application.
If the sensor is already connected to the Control Gateway, can I somehow disconnect it?

Yes, you can disconnect the Sensor from the Control Gateway manually or in the Sensor settings in the application. In the first case, press and hold the reset button on the sensor until the LED flashes (It generally takes up to 5 seconds).
To check that the Sensor was disconnected, you should update the list in the “Devices” tab (Pull the screen down until the progress icon appears and the data is updated). If the Sensor is disconnected, it will disappear from the list of available devices.

What is the Control Gateway used for?

The PEACG01 Control Gateway is intended to unite operation of most Perenio devices (e.g. Motion, Leak, Door & Window and Smoke Sensors), collect data therefrom and notify Users in case they are activated.

Is it possible to connect other manufacturers' devices to the Perenio Control Gateway?

There is such a possibility, however, the correct connection and control cannot be guaranteed, so you should consult with our Tech Support Department in each particular case.

How to connect the Control Gateway to the Mobile App?

To activate the Control Gateway in the Mobile App, the below simple steps shall be followed:

  • Login to your account or download the Perenio Smart application and register a new User account;
  • Scan the Camera's QR Code and connect it to your Wi-Fi network;
  • Wait until the automatic connection to the Remote Server and the Control Gateway is completed;
  • Select the Location for the Control Gateway (Place of installation).

For more information, see below or download the manual from our website.


How to check if the Control Gateway is ready for operation?

After the device is powered on, the power LED will light up, and a corresponding access point of this CG (containing its ID) will be displayed in the list of available networks in Wi-Fi Settings of your smartphone.

Where and how shall I install the Control Gateway?

The Control Gateway shall be installed on a horizontal surface near the source of power (See examples below).

Can I connect the Control Gateway to the security monitoring service?

No, but such an option is planned to be implemented in the near future.

What happens with the Control Gateway in case of a short-term power failure?

All data and device settings will remain unchanged. After the power is restored, the device will be restarted in about 5 minutes and will become available for the User. In case of connection failure, it is recommended to reset the device and restart the Mobile App.

The Control Gateway does not connect, what shall I do?

The reasons may be as follows:

  • Wi-Fi Network is of 5.0 GHz only (2.4 GHz network is required to connect the CG).
    Solution: Change Wi-Fi router settings;
  • Weak Wi-Fi signal from the router, or the CG is too far from it.
    Solution: Locate the device closer to the router or restart it;
  • Failure to transfer data of your Wi-Fi Network to the Control Gateway.
    Solution: During connection of the CG, switch off the function of mobile data transfer;
  • Lack of the Control Gateway access point in the list of available Wi-Fi Networks.
    Solution: Reset the CG to factory settings (See the manual).
How to reset the Control Gateway settings?

The reset to factory settings procedure shall be performed as follows:

  1. Press and hold the Reset button for at least 10 seconds.
  2. Release the Reset button after all LED Indicators on the Control Gateway blink three (3) times. Wait until the Power Indicator lights up (For cases when the device was not activated in the Mobile App) or both the WAN and the Power Indicators light up (For cases when the device was already activated in the Mobile App) and the CG reappears in the lists of available Wi-Fi Networks as an Access Point. As a rule, the reset to factory settings shall not take more than three (3) minutes.
How can I find out the firmware version of the Control Gateway?

The current firmware version is displayed in its control panel, which can be accessed by clicking on the desired Control Gateway in the “Devices” tab.

How many devices may be activated in a single Location?

The User may activate up to five Wi-Fi Devices (Control Gateways or Cameras) in one Location. In the case of connection of five Control Gateways, operation of up to 500 Sensors is possible.

Can I connect the Control Gateway to multiple accounts in a Mobile App?

No, the Control Gateway may be activated in one User account only. However, the owner of the GG can share access rights to this device to other users.

The Mobile App displays the Control Center being "Offline". What does it mean?

The reasons may be power failures or the loss of Internet connection at the installation area.

Why firmware of the Control Gateway is not updated?

Possible reasons are as follows:

  • There are no updates yet: Wait until a new firmware version is released;
  • There is no access to the Wi-Fi Network: Check that your smartphone is connected to the 2.4 GHz Wi-Fi Network and there is an Internet connection;
  • Unstable internet connection.
The Control Gateway does not appear in the list of available Wi-Fi Networks. What shall I do?

Reset the Control Gateway to factory settings (See the manual).

Why can't I connect the Control Gatewy to the Wi-Fi Network of 5.0 GHz?

The Control Gateway can be connected to a Wi-Fi network of 2.4 GHz only. However, Wi-Fi routers of most manufacturers support both frequencies (2.4 and 5.0 GHz) now, so if your Wi-Fi network is set to 5.0 GHz only, you should add an access point with a frequency of 2.4 GHz and the CG will connect.

Can I add sensors to the Smart Aecurity Kit?

Yes, it is possible to add up to 100 sensors to a single Control Gateway being the part of the Smart Security Kit.

What happens in case of a short-term power failure?

All data and device settings will remain unchanged. After the power is restored, the device will be restarted in about 5 minutes and will become available for the User. In case of connection failure, it is recommended to reset the device and restart the Mobile App.

How many devices may be activated in a single Location?

The User may activate up to five Wi-Fi Devices (Control Gateways or Cameras) in one Location. In the case of connection of five Control Gateways, operation of up to 500 Sensors is possible.

3M Tape

Double-sided mounting tape which is a rubber or acrylic adhesive applied on both sides of the foam. It is used in order to avoid drilling holes and using fasteners.

ABS

Modern synthetic polymer with a high level of impact resistance and elasticity.

AUX OUT

An auxiliary output in the device to connect the Mini-Jack of 3.5 mm to.

CG

The Perenio® PEACG01 Control Gateway.

DSP

The Digital Signal Processor is a special microprocessor designed to ensure digitized signal handling (usually, in real time mode).

IoT

The Internet of Things is a system of Internet-connected devices able to collect and exchange data coming from builtin services.

IP21

The class of protection of the device casing indicating that its internal parts are protected from penetration of fingers or objects longer than 80 mm, as well as solid bodies larger than 12 mm. Such device is protected from vertically falling drops and condensation and is suitable for unheated rooms.

IP67

Degree of protection of the casing indicating that the device is fully protected from the penetration of dust and is suitable for short immersion in water under conditions established by the manufacturer.

IR Filter

A filter that blocks infrared waves in the daytime and allows you to create the correct image from the point of view of a human perception. At nights, the use of an IR Filter is not required.

Location

General designation of a building or premises where Perenio® devices are installed.

MicroSD

A small-sized electronic memory device that is used for storage of digital information.

P2P Camera

The IP Camera which (upon connection to the Internet) automatically sends a request to a remote server. This server then identifies the Camera by its unique ID. To access the Camera and watch the video, the User shall install a special software developed by the IP Camera Manufacturer.

Perenio Smart

Software developed by Perenio IoT for remote control of various devices from smartphones.

PIR Sensor

The passive infrared sensor with a pyroelectric sensing element that responds to changes in heat emission.

QR Code

The quick response code which represents a matrix barcode containing information about the object to which it is linked.

RTC

The Real Time Clock is an electronic circuit for tracking the current time, date, day of the week, etc. As a rule, such a circuit has a self-contained power supply, which ensures operation even when the main device is turned off.

Viewing Angle

The area that falls into the field of viewing of the Camera or Sensors. The viewing angle depends on the focal length of the Camera lens and the image sensor size.

Wi-Fi Devices

Perenio® Cameras and Control Gateways that are connected to Wi-Fi Network, as well as activated in the Mobile App by scanning the QR Code or entering IDs manually.

ZigBee

A network protocol designed for secure transmission of data at low speeds, which is recognized for an extremely low power consumption.