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FAQs
What is 90º/47º Horizontal/Vertical Viewing Angle?

Что такое "Угол обзора по горизонтали/вертикали 90º/47°" в поворотной камере

What are the operating modes for the Indoor Fixed Camera?

Currently, the following modes of operation are available for the Indoor Fixed Camera:

  1. Live video streaming (without recording to the Cloud or the SD Card).
  2. Records upon motion detection if in the Armed Mode (30 seconds).
What are the operating modes in the Indoor Motor Camera?

Currently, the following modes of operation are available for the Indoor Fixed Camera:

  1. Live video streaming (without recording to the Cloud or the SD Card).
  2. Records upon motion detection if in the Armed Mode (30 seconds).
How to connect an Indoor Motor Camera to the Mobile App?

To activate the Indoor Motor PIR Camera in the Mobile App, the below simple steps shall be followed:

  • Login to your account or download the Perenio Smart application and register a new User account;
  • Scan the Camera's QR Code and connect it to your Wi-Fi network;
  • Wait until the automatic connection to the Remote Server and Camera is completed;
  • Select the Location for the Camera (Place of installation).

For more information, see below or download the manual from our website.

Where and how the Indoor Motor Camera shall be installed?

The Camera shall be installed indoors in such a way as to maximally cover the required field of view. It is placed on a horizontal surface or mounted on any surface using screws.

Can I watch live video from the Indoor Motor Camera?

Yes, it’s enough to login to your account, select the Camera from the list of connected devices and click on the VIDEO Button.

What is Rotate/Tilt (Remote) 350º/120º?

Что такое "Поворот/наклон (удаленный) 350º/120º" в поворотной камере

What is included into the Indoor Motor Camera purchase package?

The scope of supply includes the Camera, the Power Adapter, the QSG and the Warranty Card.

Can I rotate the lens of the Indoor Motor Camera by hands?

No, the Camera's head can only be rotated remotely from the Mobile App only (Using the virtual joystick in the Camera control panel). Manual rotation may damage the engine of the Camera and void the warranty.

What ports are in the Indoor Motor Camera?

What happens with the Indoor Motor Camera in case of a short-term power failure?

All data and device settings will remain unchanged. After the power is restored, the device will be restarted in about 2 minutes and will become available for the User. In case of connection failure, it is recommended to reset the device and restart the Mobile App.

How to transfer an Indoor Motor Camera to another Wi-Fi Network?

Install the Camera in another Room/Location (The Wi-Fi network in a new installation area will change):

  • Sign in to the Perenio Smart app and select the Location where the Camera is activated;
  • In the ‘Devices’ tab, select the required Camera from the list and click on the Settings icon;
  • In the pop-up window, choose ‘Disconnect device’;
  • Wait for around 3 minutes in order for the Camera to disconnect from the current Wi-Fi network;
  • Disconnect the Camera from the mains;
  • Move the Camera to another Room/Location and connect it to the mains;
  • Wait until the Camera is rebooted (It usually takes no more than 2 minutes);
  • Activate the Camera in the Mobile App according to par. 2.1 ‘First Installation and Configuration of the Camera’ (B-D) of the manual that can be downloaded from our website.
Is it possible to take an Indoor Motor Camera on a trip?

Yes, it is possible, but before the trip you need to disconnect the device through the Сamera settings and make sure that the new installation place will be provided with a stable Wi-Fi connection. When connecting to a new location, follow instructions for transferring the Camera to another Room or Location specified in the manual that can be downloaded from our website.

What shall I do to stop the Camera from sending sounds from the smartphone?

The Camera does not transmit sounds from the smartphone by default. The microphone is activated only when the corresponding icon is pressed and held in the Camera control panel.

How may I turn off the two-way audio?

When you switch to viewing live video, the Camera's microphone is turned off by default while the speaker is turned on. To turn off the speaker, click on its icon in the Camera control panel.

Why can't I connect the Сamera to the Wi-Fi Network of 5.0 GHz?

The Indoor Motor Camera can be connected to a Wi-Fi network of 2.4 GHz only. However, Wi-Fi routers of most manufacturers support both frequencies (2.4 and 5.0 GHz) now, so if your Wi-Fi network is set to 5.0 GHz only, you should add an access point with a frequency of 2.4 GHz and the Camera will connect.

How to move a Camera to another room?

If the Wi-Fi network doesn't change, it is enough to disconnect the device from the power source and unscrew it (if mounted), install it in a new room and connect it to the power source again. After 1-2 minutes, the Camera will appear in list of devices. If the Wi-Fi network changes, follow instructions specified in the Camera’s manual (Changing the Room or Location for Cameras Section) that can be downloaded from our website.

How to transfer an Indoor Motor Camera to another Wi-Fi Network?

Install the Camera in another Room/Location (The Wi-Fi network in a new installation area will change):

  • Sign in to the Perenio Smart app and select the Location where the Camera is activated;
  • In the ‘Devices’ tab, select the required Camera from the list and click on the Settings icon;
  • In the pop-up window, choose ‘Disconnect device’;
  • Wait for around 3 minutes in order for the Camera to disconnect from the current Wi-Fi network;
  • Disconnect the Camera from the mains;
  • Move the Camera to another Room/Location and connect it to the mains;
  • Wait until the Camera is rebooted (It usually takes no more than 2 minutes);
  • Activate the Camera in the Mobile App according to par. 2.1 ‘First Installation and Configuration of the Camera’ (B-D) of the manual that can be downloaded from our website.
Does the Camera glow in the dark?

The Motor PIR Camera is equipped with 11 Infrared LEDs that light up in the dark and provide visibility at night. These LEDs will be barely visible in the dark as the peak wave length is 850 nm.

How to restart the Camera?

The process of resetting to factory settings is as follows:

  1. Press and hold the Reset Button located on the back of the Camera under the antenna for at least 10 seconds (a distinctive click should sound).
  2. Release the Reset Button after the Camera beeps.
  3. Wait until the reset process of the Camera is finished (The Camera's head stops rotating in all directions and returns to its original position).
Why do I need the Reset Button on the back of the Camera?

The Reset Button is used to reset a device to factory settings.

Can I manage the Indoor Motor Camera using my smartphone?

Yes, the User can rotate the Camera's head from the smartphone, as well as start video recording, take images and set various scenarios.

Do I need to do anything with the SD Card to record video on it?
To use a MicroSD Card, you should buy it and insert it into a special slot on the Camera's back. The recommended Card Class and its capacity are specified in the Camera manual.
How many devices may be activated in a single Location?

The User may activate up to five Wi-Fi Devices (Control Gateways or Cameras) in one Location.

Why I don't receive any notifications when the Camera detects motion?

Most likely, your Camera is in the Disarmed Mode.