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FAQs
How does Perenio Door & Window Sensor work?

The device is activated when Sensor parts become more than 2-3 cm apart from each other. There is no siren, but a corresponding notification is sent to the Perenio® Control Gateway in the case of triggering.

Where and how shall I install the Door & Window Sensor?

Both parts of the Door & Window Sensor shall be installed at the same height on the edge of the door/window frame so that in the closed state the Magnet is within 20 mm from the Sensor. It can be sticked on the 3M tape or screwed. For details on installation options, see the manual downloadable from our website.

How to connect the Door & Window Sensor to the Control Gateway in the Mobile App?

To connect the Sensor to the Control Gateway, you shall login to your Perenio Smart account and follow below steps:

  • Click on the icon in the upper right corner of the “Devices” tab and select “Add new device”. Then, click on the “Sensors” button in the list;
  •  Select the Control Gateway to which the Sensor should be connected;
  • Wait until the process of searching for Sensors starts, then press and hold the reset button until the LED flashes;
  • After successfully connecting the Sensor to the Control Gateway, enter its name and select the room.

How to activate the Door & Window Sensor?

To switch on the Sensor, it is necessary to remove the back panel and pull out the battery insulating strip. After that, the LED under its casing will blink.

What is the scope of supply of the Door & Window Sensor?

The scope of supply includes the Sensor (battery incl.), the reset pin, the screw with a dowel, the 3M Tape, the 3M Sponge, the QSG and the Warranty Card.

Will the Door & Window Sensor work if not connected to the Control Gateway?

The Door & Window Sensor cannot operate autonomously, which means it is not capable to giving away a sound signal upon the door or window opening.

What is the replacement time for the battery that comes with the Door & Window Sensor?

The Door & Window Sensor can operate on a single battery for up to 24 months.

Why I can't connect the sensor to the Control Gateway?

Possible reasons are as follows:

  • The Control Gateway is not activated in the Perenio Smart Mobile App or is not connected to the power supply;
  • The Sensor is already connected to another Control Gateway;
  • The Sensor battery level is too low;
  • The Sensor is located at a distance of more than 4.5 meters from the Control Gateway;
  • The Control Gateway is not connected to the network: Check the power supply;
  • A third-party sensor is connected that does not support a valid ZigBee Protocol.
Why there are no notifications on the Door&Windos Sensor actuation?

It is very likely that your Location is in the Disarmed Mode. In this case, notifications on the Door&Window Sensor actuation are displayed in the History tab only.

Can the connected sensor be transfered to another room?

Yes, of course. There are several options for correct relocation of the device, namely:

1. Install the Sensor in another Room (The Sensor will remain connected to the same Control Gateway) as follows:

  • Move the Sensor to another room and make sure it is at an allowable distance from the Control Gateway;
  • Install the Sensor in a new room;
  • Change the Room in Sensor settings in the User Account.

2. Install the Sensor in another Room/Location (The Sensor will be connected to another Control Gateway):

  • Sign in to the Perenio Smart app and select the Location where the Sensor is activated;
  • In the ‘Devices’ tab, select the required Sensor from the list and click on the Settings icon;
  • In the pop-up window, choose ‘Disconnect device’;
  • Move the Sensor to another room and make sure it is at an allowable distance from the Control Gateway;
  • Install the Sensor in a new room;
  • Reconnect the Sensor to the Control Gateway through the Perenio Smart application.
If the sensor is already connected to the Control Gateway, can I somehow disconnect it?

Yes, you can disconnect the Sensor from the Control Gateway manually or in the Sensor settings in the application. In the first case, press and hold the reset button on the sensor until the LED flashes (It generally takes up to 5 seconds). To check that the Sensor was disconnected, you should update the list in the “Devices” tab (Pull the screen down until the progress icon appears and the data is updated). If the Sensor is disconnected, it will disappear from the list of available devices.