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FAQs
How to connect the Motion Sensor to the Control Gateway in the Mobile App?

To connect the Sensor to the Control Gateway, you shall login to your Perenio Smart account and follow below steps:

  • Click on the icon in the upper right corner of the “Devices” tab and select “Add new device”. Then, click on the “Sensors” button in the list;
  • Select the Control Gateway to which the Sensor should be connected;
  • Wait until the process of searching for Sensors starts, then press and hold the reset button until the LED flashes;
  • After successfully connecting the Sensor to the Control Gateway, enter its name and select the room.
How does the Motion Sensor work?

This Sensor is sensitive to the movement of thermal objects in the area of its installation and transmits a corresponding alarm to the Perenio® Control Gateway.

Where and how shall I install the Motion Sensor?

On the vertical surface with due consideration of the sensor orientation (For details, see Manual). It may be mounted on the 3M Tape or screws.

How to connect the Motion Sensor to the Control Gateway in the Mobile App?

To connect the Sensor to the Control Gateway, you shall login to your Perenio Smart account and follow below steps:

  • Click on the icon in the upper right corner of the “Devices” tab and select “Add new device”. Then, click on the “Sensors” button in the list;
  • Select the Control Gateway to which the Sensor should be connected;
  • Wait until the process of searching for Sensors starts, then press and hold the reset button until the LED flashes;
  • After successfully connecting the Sensor to the Control Gateway, enter its name and select the room.

How can I activate the Motion Sensor?

To turn on the Motion Sensor you should remove the back panel, open the battery cover and pull out the insulating strip. After that, the LED on its body will blink. The Sensor is considered to be switched on.

What is in the scope of supply of the Motion Sensor?

The package includes the Sensor (Battery included), dowels with screws, the 3M Tape, the QSG and the Warranty Card.

What is the viewing angle of 110 degrees?

This is a part of the room within which the Sensor will detect movements. See picture below.

What is the distance of motion detection?

Up to 6 meters.

Will the Motion Sensor work if not connected to the Control Gateway?

The Motion Sensor cannot operate autonomously, which means it is not capable to giving away a sound signal upon motion detection.

Why there are no notifications on the Motion Sensor actuation?

It is very likely that your Location is in the Disarmed Mode. In this case, notifications on the Motion Sensor actuation are displayed in the History tab only.

What is the replacement time for the battery that comes with the Motion Sensor?

The Motion Sensor can operate on a single battery for up to 24 months.

How to replace the battery in the Motion Sensor?

Watch the video: First Activation of the Motion Sensor.

Will the Motion Sensor work in winter?

It may work both in heated and non-heated rooms under normal operation conditions specified by the manyfacturer (See manual).

How many Motion Sensors can be connected to the Control Gateway?

You can connect up to 100 sensors to the Control Gateway notwithstanding the Sensor type.

Will the Motion Sensor work in the dark?

Surely. The Motion Sensor is sensitive to the movements of thermal objects regardless of the level of lighting in the room.

May the Motion Sensor be used instead of the Door & Window Sensor?

It depends on the expected result. Generally, the Motion Sensor may not trigger if the door is opened, since it is sensitive to heat emission. In this case, the Door & Window Sensor will be more accurate if the goal is to identify the opening of the door, window, etc.

How to connect Motion Sensors in both the flat and the summer cottage?

You should install one Control Gateway per each of the premises and connect Motion Sensors to them. Notifications from different Control Gateways will be sent to the User's account on a smartphone if such a User has access to above Control Gateways.

Why the sensor cannot be connected to the Control Gateway?

Possible reasons are as follows:

  • The Control Gateway is not activated in the Perenio Smart Mobile App or is not connected to the power supply;
  • The Sensor is already connected to another Control Gateway;
  • The Sensor battery level is too low;
  • The Sensor is located at a distance of more than 4.5 meters from the Control Gateway;
  • The Control Gateway is not connected to the network: Check the power supply;
  • A third-party sensor is connected that does not support a valid ZigBee Protocol.
What is a PIR Sensor?

This is a special element in the Sensor that is sensitive to a change in heat emission, thus providing high precision when detecting motion.

Can the connected sensor be moved to another room?

Yes, of course. There are several options for correct relocation of the device, namely:

1. Install the Sensor in another Room (The Sensor will remain connected to the same Control Gateway) as follows:

  • Move the Sensor to another room and make sure it is at an allowable distance from the Control Gateway;
  • Install the Sensor in a new room;
  • Change the Room in Sensor settings in the User Account.

2. Install the Sensor in another Room/Location (The Sensor will be connected to another Control Gateway):

  • Sign in to the Perenio Smart app and select the Location where the Sensor is activated;
  • In the ‘Devices’ tab, select the required Sensor from the list and click on the Settings icon;
  • In the pop-up window, choose ‘Disconnect device’;
  • Move the Sensor to another room and make sure it is at an allowable distance from the Control Gateway;
  • Install the Sensor in a new room;
  • Reconnect the Sensor to the Control Gateway through the Perenio Smart application.
If the sensor is already connected to the Control Gateway, can I somehow disconnect it?

Yes, you can disconnect the Sensor from the Control Gateway manually or in the Sensor settings in the application. In the first case, press and hold the reset button on the sensor until the LED flashes (It generally takes up to 5 seconds). To check that the Sensor was disconnected, you should update the list in the “Devices” tab (Pull the screen down until the progress icon appears and the data is updated). If the Sensor is disconnected, it will disappear from the list of available devices.